Short Sale Solution from the outside looking in
June 15th, 2008After 4 months of research, much review of the facts, and discussions with lenders, real estate agents, sellers and buyers we have begun a new project. We now have a working solution to the bad bargaining practices on Short Sales.
The two biggest complaints in the short sale process from buyers and their agents are that nobody keeps in touch with you and sometimes you wait for months to find out that you were never even in the race since better offers were tendered completely nullifying any possibility of yours being accepted.
We have a solution and are trying it now on a limited basis to see how people respond to the changes. First our short sale listings come with the seller’s permission to disclose all offers to anyone who asks. Hey! how much time and wasted drafting of useless contracts did that just save?
Simple fair and honest.
To those about to jump up and scream ETHICS!! ETHICS!! How can you represent your client when you disclose all offers? Go ahead and write in and I’ll let you down gently.
The objections received were few and the positive response to date has been overwhelmingly “THANK YOU”.
Since in a short sale there is no actual negotiating going on until you reach a decision maker at the short sale lender’s office we are implementing an automated update system to send emails to interested Parties on the status changes in the short sale process.
What this means is you can watch it like an ebay auction and make a bid when there is actually someone there to receive it instead of waiting two months and making numerous phone calls and writing notes saying “no new info” or “still waiting”.
Now remember that you can see the other bids just like on ebay so you don’t even have to decide whether or not to write a contract until the very end AFTER THE LONG WAIT.
I put forth the proposition that the short sales are not actually for sale until the lender gets into the negotiations so let’s quit pretending that an offer on a short sale is anything more than a letter of intent. In fact don’t write offers on short sales, just use leters of intent until you have a lender’s representative in the mix to actually negotiate with you.
The two biggest complaints of the sellers and seller’s agents were almost the same 1.No communication, and 2 the process is so slow.
The above addresses much of this already.
What we also implemented from a sellers perspective is to not sign an offer on a short sale until the lender directs you to do so. How hard is it to get a cancellation of contract from agent after you waited two months to call them and tell them the offer was rejected or that there is now a higher one?
Oh just use the Short Sale addendum and that speaks to that.
Now I am getting up on my soap box and your going to hear about walking uphill, barefoot and backwards in the snow to get to school.
When I started in this business the contracts were one page long and you filled in about 8-10 blanks . Now the contracts are ten pages long and you still fill in the same number of blanks. The truth is no one reads the contracts nor understands them. Has anyone out there ever had a client read their loan docs?
In 28 years I had one client do so and he got up and left the title company and refused to complete the transaction.
The point is the clients are relying on us to explain very complicated concepts to them in a very simple manner. The discovery we made was that most people, agents and clients alike, don’t even know what a short sale is and can’t explain why writing an offer has no effect on the bank.
That’s a subject for another day.
Its late and I am going back to bed.
Its Father’s day and I want to say that its a stupid holiday with the sole purpose being increased retail sales.
I love my children and I am proud of them, everyday and I believe they are happy to live with me.
They make me feel special everyday and I thank them by feeding them, laughing with them and spending time with them.
I don’t need beer or a tie to know how fortunate I am to have children that live with me in America, where we are lucky enough to sleep indoors and eat three times a day.
Peace
